GX-24 Service Notice

Roland DG is committed to the highest standards of quality and reliability. After launching the most successful vinyl cutter in history, we recently learned of a potential problem with the LCD that could result in its failure. Therefore, all customers of affected GX-24 cutters have the option of having their LCD unit replaced.
Product affected: GX-24 Vinyl Cutters with serial numbers between
ZT30100 - ZT85130*

Problem: No characters are indicated on LCD.








Characters indicated are garbled or faint.

 

Remedy: Roland will replace the LCD at our cost. Please contact Roland Customer Services to receive instructions on how to get your machine repaired.
Thank you for your understanding and for being a Roland customer. Roland DG constantly strives to provide the most highly reliable products available.
*Subject serial number range also includes the machine not affected. Please kindly ask Roland Customer Service to confirm if your machine is affected.